You can purchase jewelry with confidence on Diamond-Jewelry-Masters.com because our Buyer Protection Program assures you of a safe, trustworthy online transaction.
1. 100% Guaranteed Satisfaction: If you are not satisfied with your jewelry purchase, for any reason, we guarantee you a prompt refund within 30 days of purchase date. We do not charge restocking fees.
Returning an item is fast and easy. |
2. Certified Safe and Secure Transactions: The Diamond-Jewelry-Masters.com site carries certification of security. Your name, address and credit card information are 128-bit encrypted, which renders them invisible during the internet transfer. Our banking partners, Wells Fargo and Authorize.net are the industry leaders in secure online transactions. |
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3. 100% Privacy Policy: We regard your privacy as a matter of serious respect. We will not share your name, email address
or personal information with any outside party.
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4. Independent Purchase Protection: We are a member of Square Trade, an independent arbitration site that is devoted to building trust between internet buyers and sellers. If you are not satisfied with your purchase or service from us, we are bound by their guidelines to satisfy your complaint.
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5. Zero Liability: You can shop confidently at Diamond-Jewelry-Masters.com knowing that your credit card is protected. MasterCard, Visa and American Express provide protection against unauthorized use of your credit card for online purchases. Should any unauthorized use of your card occur, you'll pay nothing.
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6. Independent Appraisers Network: We encourage you to have your genuine gemstone rings appraised by a qualified independent third party for insurance purposes and for your own peace of mind. The
American Society of Appraisers will provide you with a list of qualified gemologists in your area. |
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7. Escrow Purchases: We subscribe to Escrow.com, a third party internet service that allows you to buy online without the fear of fraud. If you choose to make your purchase through Escrow.com, they will hold your funds in their account until you receive your ring and indicate online that you are satisfied with your purchase.
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About Us
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For over 30 years, our manufacturing jewelers have supplied gemstone rings of superior craftsmanship to thousands of retail jewelry stores in the United States.
Our management offices are located at:
10351 West Washington Blvd
Culver City, CA 90232
1-800-630-2686
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PLEASE NOTE:
For all product inquiries, returns or exchanges, please call us Toll Free on 1-800-630-2686. Our product specialists will be happy to help you and provide you forms and instructions for product shipping. DO NOT return any product to our corporate offices.
Our Chief Operating Officer is a graduate of the Gemological Institute of America, the world’s leading authority on gemstones and diamonds and is always available to answer your questions regarding gemstones and jewelry.
Our parent company, AuraStar Group, Inc is a leading member of the jewelry industry and proud to be affiliated with the following jewelry trade organizations :
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For more than 100 years, Manufacturing
Jewelers & Suppliers of America has been
helping to advance the jewelry manufacturing industry. |
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Jewelers Vigilance Committee (JVC) is a not-for-profit trade association whose mission is to maintain the jewelry industry's highest ethical standards. For both trade and consumers, they are the industry’s guardian of ethics and integrity. |
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You will also find us listed in the Los Angeles
chapter of the Better Business Bureau as“Jewelers Alliance”, a member in good standing. |
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Superior Customer Service at Diamond-Jewelry-Masters.com
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Speak with a jewelry expert: when you contact customer service at Diamond-Jewelry-Masters, you will be speaking with a qualified jewelry expert who actually works at our offices.
Your contact is empowered to answer your gemological questions, help you with website navigation, assist in completing a transaction or expedite your order on the spot.
Unlike other websites, we never use outside 800-number operators to answer our customer service lines. |
| Easy, extended access to our personal help: we are available to answer your needs around the clock, and provide several options for your communication:
1. Direct Telephone Service: We are always available between 9 a.m. and 5 p.m. Pacific time, and often available as early as 6 a.m., and as late as 8 p.m. Our toll free customer service number is 1-800-630-2686. If you don’t get an immediate live answer, leave a voice message for our customer service department and they will return your call promptly, even on weekends.
2. Email Service: If you ask a question via email, we will usually respond within 3 hours and often respond within 15 minutes. When you send an email to our customer service, it is actually received by our top 7 staff executives. You can be confident that your request will be handled promptly and professionally. |
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