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Award Winning Customer Service
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| We’ve won Service awards from industry groups, but we place more faith in the words of our own customers. You can read some
glowing purchase testimonials further below, but here are the most common remarks that we hear every day on the phone: |
 Always a pleasure and easy to talk with. Wow! A real person answered the phone on my first try.
So I called back and the next time, the phone was answed on the first ring!. Awesome!Fantastic Customer Service. I got a real person on the first try, helpful, knowledgable and poilite. Stunning product, great value I had a wonderful experience. First I just called to get some advice about how to choose a diamond. The next day I visited a
few mall jewelry stores and found that I was the diamond expert. Even the store managers could not match my knowledge.
That’s why I came back and purchased from you online.
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Darryl, the Extra Mile man: Try Darryl before you buy from us. Darryl will fix your problem and put a smile on your face,
Need a dozen long-stemmed roses to be delivered with your purchase? Darryl can do that. If you want to propose
to her at a five-star restaurant, but can’t get reservations, Darryl can get you in. Need to split up a purchase between
two credit cards? Darryl can do it. Some of our long time customers call Darryl just to chat. Even if you’re not buying a diamond, and just having a lousy day, you will feel better after talking to Darryl. That’s a promise, and Darryl always keeps his word. |
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1. Dial our toll-free customer service line at (800) 630-2686. It’s a “seeker” system. If the main lines are busy, the system will seek out an available private line and automatically re-route your call to a live person 24 hours a day. |
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2. Instant text message from your cellphone. Use your own cellphone to send us an instant text message, and you’ll receive an instant reply. Send your text message to (310) 384-7131, and we’ll reply with a text back. If you want a call back include “pls call” and we will do that as well. |
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3. When you use the email form below, your message is instantly routed to our “Help Desk”. It also shows up with an alert on 4 other private cellphones. If it’s between 6 a.m. and midnight PST, you can expect an answer within 30 minutes or less. |
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4. If your computer is Skype enabled you can chat with us live while you browse our website, Look for the “Skype” button on your website page, simply click it and you’ll be connected via free voice through your computer. If you don’t have Skype, you can download it here. It’s free and simple to use. |
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5. The Magic Number is (310) 384-7131. Call it, Text it, Twitter it, or leave a voice message 24 hours a day, and you’ll get a prompt courteous response. Real answers from a real person at your fingertips when you need it. |
| More customer service testimonials: we don’t like bogus testimonials, because they are an insult to the customer’s intelligence. You can usually tell by the way they’re written. You will find over 500 testimonials on our website, each written by a real person who was impressed enough to write about the superior quality, great price and great service they received from Diamond Jewelry Masters. |
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| Read over 500 more real customer testimonials...... |
Customer Reviews
